Frequently Asked Questions (FAQs)
1. What is PickedByK?
PickedByK is an online shopping store offering a carefully selected range of products. We aim to provide customers with a convenient and reliable shopping experience.
2. How can I place an order?
Select the product you wish to purchase, add it to your cart, proceed to checkout, enter your delivery details, select an available payment method, and complete your order.
Once your order is successfully placed, you will receive an order confirmation.
3. How can I check my order status?
Once your order has been dispatched, tracking information may be provided to you by email, SMS, or through the order details, depending on the shipping service used.
You can use the tracking information to check the current status of your shipment.
4. How long does delivery take?
For orders within India, delivery generally takes approximately 3–10 business days after processing and dispatch.
International orders may generally take approximately 7–20 business days after dispatch.
These are estimated delivery periods and may vary depending on the destination, courier, customs clearance, product availability, and other circumstances.
5. Do you offer international shipping?
Yes, PickedByK may offer shipping to selected international destinations.
Shipping availability, charges, and delivery estimates will be displayed during checkout where applicable.
International customers may be responsible for applicable customs duties, import taxes, brokerage charges, or other destination-country fees.
6. How much does shipping cost?
Shipping charges depend on factors such as the delivery location, order weight and dimensions, shipping method, and destination.
The applicable shipping charges will be displayed at checkout before you complete your order.
Promotional or free-shipping offers may be subject to additional terms.
7. Can I change my delivery address after placing an order?
Please contact PickedByK as soon as possible if you need to change your delivery address.
An address change may be possible only before your order has been processed or dispatched. Once an order has been dispatched, we may not be able to change the delivery address.
8. Can I cancel my order?
Orders may be cancelled before they are processed or dispatched, subject to the order status.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.
Please refer to our Return, Refund & Cancellation Policy for complete details.
9. Can I return a product?
Eligible products may generally be returned within 7 days from the date of delivery, subject to our Return, Refund & Cancellation Policy.
Products generally need to be unused and returned in their original condition with the original packaging, tags, labels, accessories, and other supplied items.
Certain products may be non-returnable.
10. What if I receive a damaged, defective, or incorrect product?
If you receive a damaged, defective, or materially incorrect product, please contact PickedByK within 3 days of delivery.
You may be asked to provide clear photographs or videos showing the product, packaging, shipping label, and visible damage.
After review and approval, PickedByK may provide a replacement, refund, or another appropriate resolution, as applicable.
11. Which products cannot be returned?
Certain products may not be eligible for return, including:
- Food, edible, or consumable products;
- Opened or used wellness or personal-care products;
- Products marked Non-Returnable or Final Sale;
- Customized or personalized products; and
- Products damaged after delivery because of misuse or improper handling.
If a non-returnable product arrives damaged, defective, expired, or incorrect, please contact us within 3 days of delivery.
12. When will I receive my refund?
Where a physical return is required, the refund process generally begins after the returned product has been received and inspected.
Approved refunds are generally issued to the original payment method.
The time required for the amount to appear in your account depends on your bank, card issuer, payment gateway, or financial institution.
13. Will shipping charges be refunded?
Depending on the reason for the return and the applicable circumstances, shipping or other non-refundable charges may not be refunded.
Where a return is caused by a damaged, defective, or incorrect product supplied by PickedByK, the applicable resolution may be provided without additional cost, subject to review and applicable law.
14. What happens if my package is delayed?
Delivery times are estimates and may occasionally be affected by circumstances such as weather, transport disruptions, public holidays, courier delays, customs clearance, or other unforeseen events.
If your shipment appears significantly delayed, please contact PickedByK Customer Support with your order or tracking details so we can assist with the shipment status.
15. What should I do if my tracking says "Delivered" but I haven't received my order?
Please first check whether the package was received by a family member, neighbour, building/security staff, or another authorized person at your delivery address.
If you still cannot locate the shipment, contact PickedByK Customer Support as soon as possible with your order number and tracking details. We may coordinate with the applicable logistics partner to investigate.
16. What should I do if my package arrives damaged?
If possible, take photographs or videos of:
- The outer packaging;
- The inner packaging;
- The shipping label;
- The damaged product; and
- Any visible damage to the parcel.
Please contact PickedByK within 3 days of delivery so that the issue can be reviewed.
17. Do I need to keep the original packaging?
Yes. For eligible returns, products should generally be returned with their original packaging, tags, labels, accessories, and other items supplied with the order.
Keeping the original packaging can also help us investigate damage or shipping-related issues.
18. Can I return an international order?
Eligible international orders may be returned subject to our Return, Refund & Cancellation Policy.
Customers should not send a return to an address without first contacting PickedByK and receiving return instructions.
International customers may be responsible for certain return shipping, customs, duties, taxes, or other applicable charges depending on the circumstances.
19. Do I have to pay return shipping?
It depends on the reason for the return and the applicable return arrangements.
If PickedByK or its logistics partner provides a prepaid return label, applicable shipping charges may be deducted from the refund where permitted.
If the customer arranges the return independently, the customer will generally be responsible for the return shipping cost unless otherwise communicated or required by applicable law.
20. Can I return a product without contacting PickedByK first?
No. Please contact PickedByK and receive return authorization or return instructions before sending a product back.
Sending a product to an address without prior authorization may delay the return or refund process.
21. What information do I need to request a return?
Please provide:
Order Number:
Customer Name:
Product Name:
Reason for Return:
Date of Delivery:
Photographs/Video: Where applicable.
Our Customer Support team will review the request and provide the applicable instructions.
22. What payment methods are available?
Available payment methods are displayed during checkout and may vary depending on your location, order, and payment provider.
23. Is my payment information secure?
Payments are processed through the payment methods and payment providers made available at checkout. PickedByK does not require customers to send payment card details through email, WhatsApp, or other unofficial channels.
24. Can I order a product that is currently out of stock?
Products that are unavailable may not be available for purchase until they are restocked.
Product availability can change without notice.
25. How can I contact PickedByK?
For questions about an order, shipping, returns, refunds, or other customer-support matters, please contact PickedByK through the contact details provided on our website.
When contacting us about an order, please include your order number so that we can assist you more efficiently.