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Policy

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Privacy Policy

Last Updated: [Date]

At Picked By K, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our services.

Picked By K is an e-commerce platform offering traditional Indian products, including cultural, ethnic, handicraft, festive, lifestyle, and other related products.

By using our website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through:

  • The Picked By K website;

  • Customer accounts;

  • Product purchases and orders;

  • Checkout and payment processes;

  • Customer support interactions;

  • Contact forms;

  • Email, telephone, SMS, WhatsApp, or other communications;

  • Promotional and marketing activities;

  • Cookies and similar technologies; and

  • Other interactions you have with Picked By K.

This Privacy Policy does not necessarily apply to third-party websites, applications, payment providers, courier services, social-media platforms, or other services that may be accessible through links on our website. Those services have their own privacy policies.

2. Information We Collect

Depending on how you interact with Picked By K, we may collect the following categories of information.

2.1 Personal Information

When you create an account, place an order, contact us, or otherwise use our services, we may collect information such as:

  • Full name;

  • Email address;

  • Mobile or telephone number;

  • Billing address;

  • Shipping or delivery address;

  • City, state, country, and postal/PIN code;

  • Account login information;

  • Order history;

  • Products purchased;

  • Product preferences;

  • Customer support communications;

  • Reviews, ratings, comments, or feedback; and

  • Other information that you voluntarily provide to us.

Please do not provide unnecessary sensitive personal information through our website or customer-support channels.

2.2 Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers.

Depending on the payment method you choose, this may include information relating to:

  • Credit or debit card transactions;

  • UPI transactions;

  • Net banking;

  • Wallets;

  • Other electronic payment methods; and

  • Payment transaction identifiers.

Picked By K does not generally need to store your complete card number, CVV, UPI PIN, banking password, or other highly sensitive payment credentials.

Payments may be processed directly by third-party payment gateways. Such providers may process your information according to their own privacy policies and security practices.

Never send your card PIN, UPI PIN, CVV, password, or OTP to Picked By K through email, WhatsApp, telephone, or any other communication channel.

2.3 Order and Transaction Information

When you purchase a product, we may collect information relating to your transaction, including:

  • Order number;

  • Products purchased;

  • Product quantity;

  • Product price;

  • Discounts and promotional codes;

  • Payment status;

  • Delivery address;

  • Billing information;

  • Shipping information;

  • Cancellation information;

  • Return and refund information; and

  • Customer-service requests associated with your order.

We use this information to process and manage your orders and provide customer support.

2.4 Device and Technical Information

When you visit our website, certain technical information may be automatically collected.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Language preferences;

  • Approximate location derived from technical information;

  • Website pages visited;

  • Referring website;

  • Date and time of visits;

  • Website interaction information;

  • Search and browsing activity; and

  • Technical logs and diagnostic information.

We may use this information to operate, secure, analyze, and improve our website.

2.5 Cookies and Similar Technologies

Picked By K may use cookies, pixels, tags, local storage, and similar technologies.

Cookies may help us:

  • Keep you signed in;

  • Remember items in your shopping cart;

  • Remember preferences;

  • Understand how visitors use our website;

  • Improve website performance;

  • Analyze traffic;

  • Prevent fraud and abuse;

  • Provide relevant advertising;

  • Measure marketing campaigns; and

  • Improve your shopping experience.

Some cookies may be placed by third-party service providers that help us operate analytics, advertising, payment, security, or other website functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website, including shopping-cart or checkout functionality.

3. How We Collect Information

We may collect information:

  • Directly from you when you create an account;

  • When you place an order;

  • During checkout;

  • When you subscribe to communications;

  • When you contact customer support;

  • When you submit a contact form;

  • When you provide feedback or reviews;

  • Automatically when you browse our website;

  • Through cookies and similar technologies;

  • From payment service providers;

  • From shipping and logistics partners;

  • From fraud-prevention or security providers; and

  • From other service providers where permitted by applicable law.

We may also create information based on your interactions with our website, such as order history, preferences, and customer-service records.

4. How We Use Your Information

We may use your information for legitimate business purposes, including:

Order Processing

To:

  • Process and confirm your orders;

  • Process payments;

  • Arrange delivery;

  • Provide order tracking;

  • Handle cancellations;

  • Process returns and refunds; and

  • Provide customer support.

Account Management

To:

  • Create and maintain your account;

  • Authenticate your account;

  • Maintain your order history;

  • Save your preferences; and

  • Provide personalized features.

Customer Support

We may use your information to respond to questions, complaints, requests, returns, refunds, and other customer-service matters.

Website Operation

We may use information to:

  • Operate our website;

  • Maintain website functionality;

  • Improve website performance;

  • Troubleshoot technical problems;

  • Analyze website usage; and

  • Develop new features and services.

Security and Fraud Prevention

We may process information to:

  • Detect and prevent fraudulent transactions;

  • Protect customer accounts;

  • Prevent unauthorized access;

  • Investigate suspicious activity;

  • Protect our website and systems; and

  • Maintain the security of our services.

Marketing and Promotions

Where permitted by applicable law and subject to your choices, we may use your contact information to send:

  • Promotional emails;

  • Offers and discounts;

  • Product announcements;

  • Festive offers;

  • New-arrival notifications;

  • Personalized recommendations; and

  • Other marketing communications.

You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Legal and Regulatory Compliance

We may process or disclose information when necessary to:

  • Comply with applicable laws;

  • Respond to lawful government or regulatory requests;

  • Prevent fraud or illegal activity;

  • Protect our rights and property;

  • Enforce our terms and policies;

  • Resolve disputes; or

  • Protect the safety and security of our customers, employees, and business.

5. Sharing of Your Information

We do not sell your personal information for money.

However, we may share information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These parties may include:

Payment Service Providers

Payment providers may process payment and transaction information to complete your purchase.

Delivery and Logistics Partners

We may share information such as:

  • Name;

  • Mobile number;

  • Shipping address;

  • PIN code;

  • Order information; and

  • Delivery-related information

with courier, shipping, and logistics partners so that your order can be delivered.

Technology and Service Providers

We may use third-party providers for:

  • Website hosting;

  • Cloud infrastructure;

  • Database services;

  • Email delivery;

  • SMS services;

  • WhatsApp or communication services;

  • Analytics;

  • Customer support;

  • Security;

  • Fraud prevention;

  • Marketing; and

  • Website performance.

These providers may process information on our behalf to provide their services.

Legal and Government Authorities

We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or government request.

Business Transfers

If Picked By K is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

6. Third-Party Services and Links

Our website may contain links, integrations, payment options, social-media features, advertisements, or other services operated by third parties.

Third-party services may collect or process information according to their own privacy policies.

Picked By K is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policy of any third-party service before providing your information.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Depending on the nature of the information and our technical environment, security measures may include:

  • Access controls;

  • Authentication mechanisms;

  • Encryption where appropriate;

  • Secure connections;

  • Monitoring and logging;

  • Backup procedures;

  • Security updates;

  • Fraud-prevention controls; and

  • Restricted access to personal information.

However, no website, electronic transmission, storage system, or security measure can guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should immediately contact us if you believe that your account has been accessed without authorization.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions;

  • Provide our services;

  • Maintain business and transaction records;

  • Comply with legal, tax, accounting, and regulatory requirements;

  • Prevent fraud;

  • Resolve disputes;

  • Enforce agreements; and

  • Protect our legal rights.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

The actual retention period may vary depending on the type of information and the reason for which it was collected.

9. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request information about personal data we process about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion or erasure of information where legally applicable;

  • Withdraw consent where processing is based on consent;

  • Opt out of certain marketing communications;

  • Raise a grievance regarding the processing of your personal information; and

  • Exercise other rights available under applicable data-protection laws.

Under India's Digital Personal Data Protection framework, individuals have statutory rights including access to information about personal data, correction and erasure, and grievance redressal, subject to applicable provisions and limitations.

To exercise a privacy-related right, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you choose to receive marketing communications from Picked By K, we may send information about:

  • New products;

  • Special offers;

  • Discounts;

  • Festive collections;

  • Seasonal promotions;

  • Recommendations; and

  • Other Picked By K updates.

You can unsubscribe from promotional emails by clicking the unsubscribe link included in the email.

For other communication channels, you may contact us to request that marketing communications be stopped, subject to applicable law and legitimate business communications.

Please note that even after opting out of marketing communications, we may still send important non-promotional messages relating to your orders, account, transactions, security, or other necessary service communications.

11. Children's Privacy

Our website is intended for general consumers and is not intended to knowingly collect personal information from children in violation of applicable law.

We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review and take appropriate action.

Where applicable, processing of children's personal data will be handled in accordance with applicable legal requirements.

12. International Data Processing

Some of our technology, payment, hosting, analytics, communication, or other service providers may process information in countries outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and our contractual or security requirements.

The Digital Personal Data Protection Act, 2023 contains provisions concerning processing of personal data outside India, subject to applicable requirements and government restrictions.

13. Accuracy of Information

You are responsible for providing accurate and complete information when creating an account, placing an order, or communicating with Picked By K.

Please update your information if it changes.

Providing an incorrect delivery address, mobile number, email address, or other information may affect our ability to process or deliver your order.

14. Account Security

If you create an account with Picked By K, you are responsible for maintaining the confidentiality of your login credentials.

You should:

  • Use a strong password;

  • Avoid sharing your password;

  • Log out from shared devices;

  • Avoid entering account information on suspicious websites; and

  • Contact us immediately if you suspect unauthorized account activity.

Picked By K will never ask you to provide your password, OTP, UPI PIN, CVV, or banking PIN through an unsolicited communication.

15. Reviews, Comments, and User-Generated Content

If you submit a product review, rating, photograph, comment, testimonial, or other content to Picked By K, some of that content may be displayed publicly on our website or other marketing channels, depending on the functionality you use and your choices.

Do not include personal, confidential, financial, or sensitive information in publicly visible reviews or comments.

We may moderate or remove user-generated content where permitted by our terms and applicable law.

16. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and address the incident.

Where notification is required by applicable law, we will provide notices to affected individuals, authorities, or other parties in accordance with the applicable requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business;

  • Changes to our website or services;

  • Changes in technology;

  • Changes in legal or regulatory requirements; or

  • Changes to our privacy practices.

When we make material changes, we may provide notice through our website, email, account notifications, or other appropriate means where required.

The Last Updated date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

18. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact us.

Picked By K

Business/Legal Name: Picked By K

Website: https://pickedbyk.com

Email: info@pickedbyk.com

Business Address:
[Complete Business Address]
[City, State, PIN Code]
India

For privacy-related requests, please use the subject line:

"Privacy Request – Picked By K"

We will review and respond to privacy-related requests in accordance with applicable law.

19. Governing Law

This Privacy Policy shall be interpreted and governed in accordance with applicable laws of India, subject to any mandatory rights or protections that may apply to you under the laws applicable to your location.

Important Notice

This Privacy Policy is intended as a general e-commerce privacy-policy template for Picked By K. It should be reviewed and customized by a qualified legal professional before publication, particularly to reflect your actual business structure, payment providers, logistics providers, analytics/advertising tools, cookie practices, customer locations, retention periods, and applicable data-protection obligations.