Return, Refund & Cancellation Policy
At PickedByK, we carefully select and pack our products to ensure they reach you in good condition. We understand, however, that there may be occasions when a product needs to be returned or refunded. The following policy applies to purchases made through the PickedByK website.
1. Return Eligibility – 7 Days
Customers may request a return within 7 days from the date the product is delivered.
To be eligible for a return, the product must:
* Be unused and in its original condition.
* Be returned with its original packaging, tags, labels, accessories, and other items supplied with the product.
* Have proof of purchase/order details.
* Be shipped or handed over to the designated return carrier within the return period communicated by PickedByK.
Return requests submitted after 7 days from the date of delivery may not be accepted.
2. Damaged, Defective or Incorrect Products
If a product is received damaged, defective, or materially different from the product ordered, please contact PickedByK within 3 days of delivery.
Customers may be required to provide reasonable proof, including clear photographs and/or videos showing:
* The damaged or defective product;
* The outer and inner packaging;
* The shipping label; and
* Any visible damage to the parcel.
Once the claim is reviewed and approved, PickedByK may provide, as applicable, a full refund, replacement, or other appropriate resolution at no additional cost to the customer.
3. Returns for Other Reasons
If the product is not damaged or defective but the customer wishes to return it for another eligible reason, the return may be accepted subject to this policy.
For international orders, customers must send the product to the return address communicated by PickedByK or its authorized logistics/fulfilment partner.
Where PickedByK or its logistics partner provides a prepaid return shipping label, the applicable outbound and return shipping charges may be deducted from the refund, unless the return resulted from an error by PickedByK.
If the customer arranges the return shipment independently, the customer will generally be responsible for the return shipping cost. The original shipping charge, where applicable, may be non-refundable.
The applicable return instructions and charges will be communicated before the return is processed.
4. Non-Returnable Products
For hygiene, safety, regulatory, and product-integrity reasons, certain products may not be eligible for return, including:
* Food, edible or consumable products;
* Opened or used wellness/personal-care products;
* Products specifically marked Non-Returnable or Final Sale;
* Customized or personalized products;
* Products damaged after delivery due to misuse or improper handling.
If an eligible non-returnable product arrives damaged, defective, expired, or incorrect, customers should contact PickedByK within 3 days of delivery with supporting photographs/videos. Such cases will be reviewed individually for an appropriate refund or replacement.
5. Refund Processing
Refunds will be initiated after the returned product is received and inspected, where a physical return is required.
Approved refunds will generally be issued to the original payment method. The time taken for the refund to appear in the customer’s account may vary depending on the bank, card issuer, payment gateway, or financial institution.
Any applicable shipping, return shipping, duties, taxes, payment-processing costs, or other non-refundable charges may be deducted where permitted and where the return is not due to a damaged, defective, or incorrect product supplied by PickedByK.
6. International Orders
For orders shipped outside India, returns may be processed through PickedByK’s designated international logistics or fulfilment partner.
Customers should not send a return to any address without first contacting PickedByK and receiving return instructions.
Any customs duties, import taxes, brokerage charges, or similar charges originally paid by the customer may be non-refundable unless otherwise required by applicable law.
7. Cancellation
Orders may be cancelled before they are processed or dispatched, subject to the status of the order.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure will need to be followed.
8. Return Abuse
PickedByK reserves the right, to the extent permitted by applicable law, to refuse returns or restrict future transactions in cases involving suspected fraud, repeated misuse of the return policy, manipulation of products, false damage claims, or other abusive activity.
This provision does not affect any statutory consumer rights available under applicable law.
9. How to Request a Return
To initiate a return or report a damaged/incorrect product, please contact PickedByK Customer Support with:
Order Number:
Customer Name:
Product Name:
Reason for Return:
Date of Delivery:
Photographs/Video (if damaged or defective):
Our team will review the request and provide the applicable return instructions.
Important: Products should not be returned without receiving return authorization/instructions from PickedByK.