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Shipping and Delivery

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Shipping & Delivery Policy

At PickedByK, we are committed to processing and delivering your orders safely and efficiently. This Shipping & Delivery Policy explains how orders placed through the PickedByK website are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed after successful confirmation of payment.

Orders may require additional processing time during:

  • Weekends and public holidays;
  • Sale or promotional periods;
  • High-demand periods; or
  • Circumstances beyond our reasonable control.

Once your order has been processed and handed over to the applicable courier or logistics partner, you may receive shipping confirmation and tracking information where available.

2. Shipping & Delivery Time

Delivery times depend on the destination, product availability, shipping method, courier service, customs clearance, and other factors.

India

For orders delivered within India, the estimated delivery time will generally depend on the delivery location and shipping service selected at checkout.

Typical delivery may take approximately 3–10 business days after the order has been processed and dispatched.

Remote locations, difficult-to-service areas, and certain postal codes may require additional delivery time.

International Orders

For international orders, delivery times may vary depending on the destination country, shipping service, customs clearance, and local delivery arrangements.

International orders may generally take approximately 7–20 business days after dispatch, although actual delivery times may vary.

The estimated delivery period is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before the order is completed.

Shipping charges may vary depending on:

  • Delivery location;
  • Order weight and dimensions;
  • Shipping method;
  • Destination country; and
  • Applicable logistics or fulfilment arrangements.

If free shipping is offered for a particular order, promotion, or location, the applicable terms will be displayed at checkout or during the relevant promotional period.

4. Order Tracking

Where tracking is available, PickedByK may provide the customer with a tracking number or tracking link after the order has been dispatched.

Customers can use the tracking information provided to monitor the shipment status.

Tracking information may take some time to become active after the shipment is handed over to the courier or logistics partner.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name;
  • House/building number;
  • Street/locality;
  • City;
  • State/province;
  • Postal/PIN code;
  • Country; and
  • Contact telephone number where required.

PickedByK may not be responsible for delays, failed deliveries, additional charges, or returned shipments resulting from incorrect or incomplete delivery information provided by the customer.

If an order is returned to PickedByK because of an incorrect address, failed delivery attempts, refusal to accept the shipment, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply.

6. Delivery Attempts

Our courier or logistics partner may make one or more delivery attempts depending on its applicable delivery procedures.

Customers should ensure that someone is available to receive the shipment where required.

If delivery cannot be completed after the applicable delivery attempts, the shipment may be returned to PickedByK or the relevant fulfilment/logistics partner.

Any applicable re-delivery or return shipping charges may be communicated to the customer before a further delivery attempt is arranged.

7. Delayed or Lost Shipments

While PickedByK works with logistics partners to deliver orders within the estimated delivery period, delivery times may occasionally be affected by circumstances outside our control, including:

  • Weather conditions;
  • Natural disasters;
  • Transport disruptions;
  • Strikes or labour disruptions;
  • Public holidays;
  • Customs clearance;
  • Government restrictions;
  • Incorrect or incomplete delivery information;
  • Courier operational delays; or
  • Other unforeseen circumstances.

If a shipment appears to be significantly delayed or lost, PickedByK may contact the applicable courier or logistics partner to investigate the shipment.

Customers should contact PickedByK Customer Support if tracking information indicates that a shipment has been delayed, lost, or otherwise requires investigation.

8. Damaged Packages

Customers are encouraged to inspect the outer packaging when receiving their order.

If the package appears visibly damaged, customers should, where reasonably possible:

  • Take clear photographs or videos of the package before opening it;
  • Photograph the shipping label;
  • Photograph any visible damage to the packaging; and
  • Contact PickedByK as soon as possible.

If the product itself is damaged, defective, or incorrect, please refer to our Return, Refund & Cancellation Policy and contact PickedByK within the applicable reporting period.

9. International Shipping & Customs

For orders shipped outside India, the shipment may be subject to customs clearance, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customers may be responsible for applicable:

  • Customs duties;
  • Import taxes;
  • Brokerage or clearance charges;
  • Local government fees; and
  • Other charges imposed by the destination country.

Customs policies vary between countries, and PickedByK cannot guarantee that an international shipment will not be subject to such charges.

Customers are responsible for complying with applicable import requirements in their destination country.

10. International Delivery Delays

International shipments may experience additional delays due to customs inspections, documentation requirements, local regulations, or other circumstances beyond PickedByK's control.

Customs-related delays are outside PickedByK's direct control and are not included in the standard estimated delivery period.

11. Delivery to Restricted or Remote Locations

Certain locations may have limited courier coverage or may require additional delivery time or charges.

If a delivery location cannot be serviced using the selected shipping method, PickedByK or its logistics partner may contact the customer regarding an alternative delivery arrangement.

12. Partial Shipments

Where an order contains multiple products, PickedByK may, where appropriate, ship products separately depending on product availability, warehouse location, or fulfilment arrangements.

Customers may therefore receive multiple packages for a single order.

Where applicable, separate tracking information may be provided for each shipment.

13. Change of Shipping Address

Customers should contact PickedByK as soon as possible if they need to correct or change their delivery address.

Address changes may only be possible before the order has been processed or dispatched.

Once an order has been dispatched, PickedByK may not be able to change the delivery address.

Any additional charges resulting from an approved address change or re-routing may be payable by the customer where applicable.

14. Delivery Confirmation

An order may be considered delivered when the applicable courier or logistics partner records the shipment as delivered to the provided delivery address or an authorized recipient.

Customers should contact PickedByK promptly if tracking shows an order as delivered but the customer has not received it.

PickedByK may coordinate with the applicable logistics partner to investigate the delivery status.

15. Returns & Undelivered Orders

If an order is returned to PickedByK because it could not be delivered, the applicable return and refund process will be handled in accordance with our Return, Refund & Cancellation Policy.

Additional shipping or return charges may apply where the failed delivery resulted from incorrect address information, refusal of delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, where permitted by applicable law.

16. Contact Us

For questions regarding shipping, delivery, tracking, or an order that has not arrived, please contact PickedByK Customer Support with:

Order Number:
Customer Name:
Delivery Address:
Tracking Number (if available):
Date of Order:
Details of the Issue:

Our team will review the request and provide the applicable assistance.

Important: Estimated delivery times are provided for guidance only and may vary depending on the destination, courier, customs clearance, product availability, and other circumstances. Nothing in this Shipping & Delivery Policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.